Acquiring new customers is important for success, but maximizing customer relationships is just as crucial. SAP Business One provides the tools to help you efficiently manage the entire sales process and customer life cycle – from initial contact to final sale, to after-sales service and support.

Sales & Opportunity Management – Effectively track opportunities and activities from initial contact through to deal closure.
Marketing Campaign Management – Create, manage and analyze your marketing activities.
Customer Management – Store all your critical customer data in a single place. Synchronize and manage customer contacts stored in Microsoft Outlook.
Service Management – Manage warranty and service contracts efficiently, enter and respond to service calls quickly.
Reporting & Analysis – Create detailed reports on all aspects of the sales process, including forecasting and pipeline tracking.
Mobilize Sales Team – Manage your sales on-the-go with the SAP Business One sales mobile app.

Every small business needs a systematic approach to managing the procurement process, from requesting vendor quotes, to creating purchase requests and paying vendors. SAP Business One helps manage the complete order-to-pay cycle, including receipts, invoices, returns, and payments.

Procurement - create purchase requests, POs, and goods receipts; link purchasing documents and view document trails for audit purposes; and manage returns, additional expenses, and multiple currencies.
Master Data Management - view account balance and purchase analyses, and maintain detailed item purchasing information with price lists and tax information.
Warehouse & Accounting Integration - achieve real-time synchronization of goods receipts and inventory warehouse levels.
Process Accounts Payable - invoices, cancellations, and credit memos with a PO reference; plan your material needs; and schedule your purchases accordingly.
Easier Reporting - generate reports with real-time data and display them in various report formats or dashboards.

SAP Business One provides powerful analytic and reporting tools. It includes a complimentary and fully integrated version of SAP Crystal Reports® for SAP Business One, so you can gather data from multiple sources and generate timely and accurate reports based on company-wide data.

Report Creation & Customization - access data from multiple sources, create new reports, and customize existing ones in a variety of layouts with minimal IT overhead.
Interactive Analysis - use with standard MS Excel features to create reports and see your business from new angles.
Enhance Your Reports - with powerful visualizations by integrating SAP Lumira for SAP Business One.

SAP Business One provides accurate information about inbound and outbound shipments, inventory, and item location. You can value inventory using standard costing, moving average, FIFO, and other methods; monitor stock levels; and track transfers in real time. You can run real-time inventory updates and availability checks and manage standard and special pricing. You can also apply volume, cash, and customer discounts and run reports that reveal their impact.

Warehouse & Inventory Management - manage inventory using various costing models, maintain item master data, and use multiple units of measure and pricing.
Bin Location Management - manage stock in multiple warehouses, by dividing each one into multiple sub-zones, set up allocation rules, optimize stock movement, and reduce picking times.
Goods receipt & Issue Control - record goods receipts and issues; track stock locations and transfers; enable consignment, drop-ship, and other orders; and perform inventory and cycle counts.
Production & Material Requirements Planning - create and maintain multilevel bills of materials (BOMs), issue and release production orders manually or by back-flush, and globally maintain prices for BOMs.
Efficient Reporting - generate reports with timely data and display them in various formats or dashboards.

SAP Business One empowers your employees to make smart, confident decisions, faster by capturing all critical information across sales, customers, operations, and finance – making it instantly available company-wide.

By integrating this data in one system instead of multiple disconnected spreadsheets, it eliminates duplicate data entry, costs, and related errors. Workflow-based alerts trigger automatic responses when important business events occur, allowing you to focus on the most critical events. You have clear visibility into how your business is performing and greater confidence in the information used to make decisions. Together with the fully integrated SAP Crystal Reports for SAP Business One you can create dashboards and reports that provide insight into all business areas.

Intuitive, interactive drill-down functionality helps you get answers to your most pressing questions. Employees can address customer needs faster, and managers can accurately track revenues, costs, and cash flow to assess performance and take quick corrective action.